CookUnity is a chef-to-you marketplace connectingtalented chefs with consumers, revolutionizing meal delivery. Webring small-batch, restaurant-quality meals to eaters nationwide,crafted by a diverse collective of all-star chefs.
With over 100inspired chefs from cities like NYC, LA, Austin, and more, ourweekly subscription offers a wide range of hand-crafted meals tocater to various palates and dietary preferences.
By deliveringover 1 million meals per month, we're also empowering workingchefs, tripling their income, and supporting their growth.
CookUnity believes in fueling stronger communities, partnering withFood Bank For New York City to combat food insecurity across allfive boroughs.
About the Role : At CookUnity,
we are committed todelivering an exceptional customer experience. We're in search of adedicated and talented Customer Operations Specialist to help usbuild and elevate the way we provide service to our customers andinternal teams.
If you are someone with a background in CustomerService, interested in Marketplace or Logistics and a passion foroptimizing processes and delivering outstanding customersatisfaction, we want to hear from you! As a Customer OperationsSupervisor, you will leverage your service and hospitalityexpertise to oversee daily operations while employing strategicthinking to identify challenges and propose comprehensivesolutions.
You will be supporting in leading the CustomerOperations squad, ensuring efficient processes and exceptionalcustomer satisfaction across all facilities.
Reporting directly tothe Senior CX Operations Manager, you will play a critical role indriving operational excellence and enhancing the overall customerexperience.
Your leadership will be essential in fostering acollaborative environment, implementing process improvements,
andmaintaining high standards of service delivery.
Responsibilities : -Handle day-to-day customer and vendor interactions and operationaltasks. - Handle post-mortem of incidents for analysis and userretention strategy.
- Handle credits, refunds, appeasements, andbulk actions for damage control. - Manage replacements and orderescalations at scale.
- Coordinate with carriers and drivers,troubleshoot delivery exceptions, and manage shipping integration.- Support and guide the squad for improvement and daily strategy.
- Manage Daily Operations : Oversee specialists and coordinators,ensuring efficient workflow and smooth shift transitions.
- IssueResolution : Oversee the resolution of complex operational issues,providing guidance and support to the team. - Collaboration :
Workclosely with senior management and other departments to ensureseamless operations across all facilities.
- Process Improvement : Identify opportunities for process optimization and automation,driving initiatives to enhance efficiency.
- PerformanceMonitoring : Track, analyze and report performance metrics to ensurecontinuous improvement and operational excellence with each memberof the team.
- Team Development : Mentor and develop team members,fostering a culture of learning and growth. - Live Support : Providereal-time support for delivery issues, ensuring customersatisfaction.
- Leadership and Strategy : Set strategic goals withthe Sr Manager and ensuring alignment with the company'sobjectives. - Expertise Development : Gain deep knowledge ofoperations and product value propositions.
Qualifications :
-Minimum of 3 years of experience in a Customer Experience team,with at least 1 year focused on operations or marketplaces.
- Exceptional attention to detail and outstanding organizationalskills. - Enjoy working in a team and thrive in a fast-pacedstartup environment.
- You have a streamlining mindset : automate,reduce and simplify. - Desired experience with spreadsheets / exceland powerpoint / google slides.
- At your core, a doer who excelsat getting things done collaboratively across teams. - Capacity oftackling urgent challenges with innovative solutions and efficientcommunication.
- Proficiency in data analysis and performancetracking. - Excellent organization, time management andprioritization skills;
proven ability to balance multiple criticaltasks and consistently delivering against hard deadlines. - Stronginterest in logistics, marketplaces, customer experience.
Experience in process improvement and automation.
- Fluent in bothEnglish and Spanish. Benefits : - Get paid in USD, Crypto, Euro.
Whatever your choice! We use Deel to make things easier for you! -Work remotely : design the life that you want. - Enjoy 15 days ofvacation each year from start date.
- Family leave : 12 weeks forprimary caregiver and 6 weeks for secondary caregiver, fully paid.- Compassionate Leave : 3-5 days each time the need arises.
- Personalized English coach. - If you are required to report to workon any of the selected National Holidays (ARG) you'll be paiddouble your normal daily rate.
If you're interested in this role,please submit your application and if we think you might be a fit,we'll get in touch with you.
Thank you for your time! CookUnity isan Equal Opportunity Employer.
We are dedicated to creating acommunity of inclusion and an environment free from discriminationor harassment.
All qualified applicants will receive considerationfor employment without regard to race, color, religion, sex, age,sexual orientation, gender identity, national origin, citizenshipstatus, protected veteran status, genetic information, or physicalor mental disability. #J-18808-Ljbffr