It Technical Support Specialist

Descripción del empleo

- To provide technical support for the video streaming equipment, data, optical and network communication systems.
- To perform installation and maintenance of video streaming equipment (video cameras, audio / video cards, cabling, etc.

in accordance with the specified procedures.

- To install, administer and trouble shoot computers (laptops), hardware etc., as requested by the management.
- To monitor information systems, diagnose problems and solve them immediately, while informing the direct manager about the work carried out and the execution times.
- To respond to user calls and troubleshoots, and to diagnose and resolve software problems.
- To monitor CDN server connections, diagnose and solve problems,
or organize the aversion of problems.
- To provide day-to-day technical support consultations and provision of services for users.
- To monitor the reported problems' solving process execution in accordance with the problem-solving procedures. To make and save reports and any related documentation.

Requisitos

- English language skills (oral, written, spoken).
- Certified experience in N1 and N2 technical support.
- Availability to work in rotating schedules (morning / afternoon / night shift).

Información adicional

- On-site work.
- Facilities located in Magdalena and Miraflores.
- All legal benefits from the first day of employment