Senior Account Manager: Private Sector, EnterpriseDevelops and oversees the execution of account plans for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, budgets, and forecasts. Understands customer drivers of digital transformation and leverages understanding to engage internal teams to accelerate the customers digital transformation and strategy. Cultivates relationships and uses Microsoft sales strategies throughout multiple levels of the customers organization to establish strong alignment on long-term goals and secure buy-in and execution. Leverages knowledge of and experience with Microsoft's product landscape, solutions, and strategy to address customers needs.Responsibilities:Customer Engagement: Builds and maintains relationships with executives and business and technical decision makers at high levels of the customers organization to establish alignment on mutual goals and trust in future interactions. Seeks to deepen relationship with customers during interactions by being customer-focused and consistently honoring commitments and connecting the customer to Microsoft executives. Partners with them to foster trust and brand growth and loyalty through multiple levels (managers, executives) of the customers organization in the assigned accounts.Proactively develops a strong understanding of the customers industry and priorities for each assigned account, identifies opportunities to drive optimizations and new digitalization solutions based on customers strategies, and presents solutions/ideas based on customer insights. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.Understands customer drivers of digital transformation and leads new opportunities and orchestrates internal teams to accelerate the customers digital transformation. Engages with customers to lead strategic technology direction/transformation within assigned accounts.Account Management: Develops and oversees the execution of account plans for multiple accounts to ensure Microsoft revenue targets and customer business needs are met. Drives accountability to deliver on account plans among the extended virtual teams and internal industry experts. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth.Ensures sales consumption and adoption goals are on target. Engages with internal and external stakeholders on business planning to review and plan for accounts. Sets priorities, focus, and resources and strengthens operations, ensuring that the extended virtual team and other stakeholders are working toward common goals.Anticipates moves within assigned accounts, as well as potential problems and ways to mitigate risks. Determines prioritization of action for multiple assigned accounts based on customer needs, sales-generating importance, growth opportunities, and account risks, all while maintaining a high level of commitment and accountability for assigned accounts.Consults and coordinates with the account management team to make necessary adjustments, determine what actions to tackle first, and re-adjust priorities to respond to pressing and changing demands.Expands network of key internal Microsoft Consulting Services (MCSs) and external partners for accounts to ensure execution of core tasks and account transactions.Minimum Qualifications:The right person will possess 5+ years of experience in sales or business development in the software/technology industry. Able to consistently exceed quota and key performance metrics. Experience engaging and influencing senior executives and strong familiarity with decision-making processes.
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