Customer Service Engineer

Main Duties and Responsibilities: Pre-Sales: Conduct quality product training and technical guidance to customer to resolve technical problems (both software & hardware)  Build quality relationship with customers and managers  Provide in house technical support to sales staff  Leading the design of the program for the customer  Constantly collect and feedback on customers and market's demand toward company's products  Product related testing as per customer application requirement  After-Sales: After-sales technical support (training, maintenance, hands-on repair, remote support).
Feedback product related issues to research and development personnel for improvement..  Summarize issues and organize them into technical questions on reporting.  Develop and produce quality guidelines materials as per customer requirement.  Skills requirements: Good written and spoken communication skills, be able to report to supervisor in oversea.
Support focus mind, capable to solve /simplify customer challenges.
Willing to learn and patience when dealing with tight timelines.
Good analytic thinking and ability of solving the technical problems.
Must be friendly, energetic, passionate independently Job requirement:.
Candidate must possess at least Diploma/Bachelor's Degree in Computer/IT/Software/ Electronics/Electrical Engineering or equivalent is required.
Understand coding is a must.
Be able to do programming will be a bonus.
Technical competency in android POS or any relevant experience will be a bonus.
Must have IT knowledge and hand-on person.
Well-disciplined and have attitude to learn new system.