About LiferayLiferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa.
As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges.
Liferay's all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation.
Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.But we don't just make awesome software, we are also fueled by a greater-than-profit vision.
By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others.
This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world.
Oh, we're also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!About You and this RoleLiferay is looking for a Customer Support Engineer to join our Support team.
If you are capable of solving complex problems, have excellent communication skills, and enjoy mentoring others, you could be a great candidate for our team!
Key ObjectivesSupport our Enterprise Edition customers;Assist customers in installing, using, configuring, and diagnosing problems with the Liferay Portal;Solve mission-critical customer issues, build intranets, extranets, and websites with Liferay Portal;Being able to configure different scenarios per day, aiming to test and reproduce problems reported Required QualificationsExperience with several application servers (Tomcat, Jboss, Weblogic, Websphere, Experience with databases (MySQL, PostgreSQL, Oracle, SQL Server, DB2, Experience in website development and/or administrationSystem Admin and Linux experienceKnowledge in networking concepts, managing environments, operating systems, standards and protocols, Java, etc.Customer service with experienceAdvanced Spanish for Latin American clients and Advanced English for communicating with internal teams from global offices.Preferred QualificationsLike to learn and guideLike and have the ability to solve complex problemsGood communication skills, both written and verbalBe flexible, work well under pressure and meet deadlinesDemonstrate problem-solving skills together with the teamLike to share knowledgeBe passionate about technologyWhat We OfferSalary package w/ competitive benefits according to qualifications and experienceOpportunities to take responsibility, grow professionally, and Stay NerdyA positive and collaborative work cultureCheck out what employees say about us on Glassdoor Working at a leading open-source companyEqual Opportunities Employer - StatementLiferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work.
Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.