Secureworks(R) (NASDAQ:SCWX) is a global cybersecurity leader that protects customer progress with Secureworks(R) Taegis(TM), a cloud:native security analytics platform built on 20+ years of real:world threat intelligence and research, improving customers' ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.secureworksWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about "what's next." We offer flexible work options when available, and emphasize the importance of work:life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role OverviewBe part of an exciting team that deals with bleeding:edge information security attacks, malware infections, and incident response situations on a daily basis. Protecting our clients from threat actors attempting to compromise their environments.Working as a Senior Advisor in a security operations center environment with other security and networking professionals, you will extend your currently existing network and endpoint security investigation analysis skillset through identification, assessment, review and authoring of incident reports in a variety of client environments. You will actively investigate threat actor activity, malware infections, living off the land attacks, as well as a variety of other security incidents and provide clients with the impact of the threat, your assessment of the incident, as well as recommendations.Role ResponsibilitiesReview security:related events and assess their risk and validity based on available telemetry from network, endpoint, and global threat intelligence information in order to provide clients with concise, detailed, and well:written incident reports, root causes identification, and remediation recommendationsProvidecustomers with understandable context around their security environment and threatsInterface with clients to address their issues, concerns, and questions, and drive to satisfactory closure any issues that impact the service and its valueWork with client and internal Secureworks incident response teams to resolve ongoing intrusions, malware outbreaks, and other security incidentsProvide mentorship to Secureworks team members and clients on security strategy, tactics, techniques, and proceduresUse the Secureworks platform to proactively hunt for and investigate activity within the client environmentUse experience gained during incident investigations as well as malware and exploit analysis to contribute to the development of indicators of compromiseAct as first point of coordination for escalations coming on shift directly from customers via chat, tickets, investigations, (with support from manager)Act as shift coordinator by prioritizing the tasks, activities, internal and external client's requestsProvide support for all other teams involved in the delivery of the service whenever they have questions or requests from customers.Collect and validate flows/processes/tools issues reported by his shift and present them to the managerInvolve in technical assessments, coaching and/or development of training programs for the team membersTracking and reporting of KPIs**Requirements**:Experience, Skills and AbilitiesSignificant experience with and expert understanding of:Two (2) or more of the following operating systems (Windows, Linux, Mac OS) at a filesystem levelFundamental Internet protocols, services and technologies (e.g. HTTP/HTTPS, DNS, SMTP, SSH, LDAP, TCP/IP, UDP, ICMP, JSON, REST, etc.)Common security controls (e.g. firewalls, proxies, IDS/IPS, WAF, etc.)Experience with and strong understanding of:Performing both endpoint and network:based investigationsReviewing logs to identify evidence of past intrusionsPivot off indicators within net
