Head of Pre-Sale OperationsLocation: ArequipaAbout Sotheby's: Established in 1744, Sotheby's is the world's premier destination for art and luxury.
Synonymous with innovation, Sotheby's promotes access, connoisseurship, and preservation of fine art and rare objects through auctions, private sales, and retail locations.
Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.The Role: This role will be responsible for the day-to-day management and operational function of the Pre-Sale Managers.
The role will also oversee relevant in-depth reviews of processes and systems, drive forward efficiencies, and promote consistency by ensuring adherence to best practices.Responsibilities:Provide day-to-day support and guidance to Pre-Sale Managers as well as wider Administration and IB Shipping teams including recruitment, onboarding, proper coverage, and performance reviews.Work closely with the management team in reviewing processes and implementing improvements to enhance workflow and service levels.Communicate on behalf of Pre-Sale Operations across the global business to ensure efficiency and consistency in shared procedures and goals.Engage with BD/BM group on required actions, shared workflows, and any departmental issues.Partner closely with Bids and Post-Sale teams to improve the client administrative journey and strive to innovate constantly with this aim.Responsible for completing end-to-end process review to identify and improve processes enabling an optimal end-state workflow.Support projects across the business including Inactive Inventory Initiative and work closely with Managers to meet inventory targets and review.Implement and communicate company directives and policies.Serve as key stakeholder and business owner for Pre-Sale and identify and prioritize technology requirements.Assist Managers and Admins with any escalations or complex issues, consignments, and shipments.Aim to develop client self-serve, reduce paperwork, and facilitate all administrative procedures internally and externally.Work constantly with other stakeholders in Service Operations to improve processes and enhance client experience.Ideal Experience and Competencies:Working knowledge of Sotheby's systems and procedures is essential.
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