Global Payroll - Customer Implementation Success Manager, Services

About RemoteRemote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you're interested in adding to the mission, scroll down to apply now.Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.All of our positions are fully remote. You do not have to relocate to join us!What this job can offer youThis is an exciting time to join Remote and make a personal difference in the global employment space as Global Payroll - Customer Implementation Success Manager, Services, joining our Payroll Customer Service team.Our ambition is to provide the best end to end customer experience. The Global Payroll - Customer Implementation Success Manager, Services will provide direct support to our enterprise Global Payroll customers and business groups within Remote. Responsibilities include customer leadership, compliance, operational delivery, and cross functional engagement for all assigned programs. This is a hands-on role actively engaged in day to day activities and provides best in class support to our enterprise customers service needs.What you bring:Experience:Payroll team support, end to end payroll services or equivalent amount of experience, advanced knowledge in one or more countries is a plusStrong experience in a customer-facing role.Knowledge of payroll best practices and human capital software.Problem-solving abilities with great communications skills.Ability to manage project timelinesAbility to adapt to a fast-paced, international work environment with a passion for making an impact.Is a productivity geek and will constantly think of ways to improve and speed up their work.You understand the need and ideal to work largely asynchronously.It's not required to have experience working remotely, but is considered a plus.You write and speak fluent English.Key Responsibilities:Support and drive the transitioning of new customers from their existing human capital management software to the product suite; utilize effective client service and change management practices to ensure a smooth conversionAct as the primary client contact throughout the client onboarding process; escalate needs, issues, concerns to the business partners and management as appropriateEstablish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients' requirements and business objectives are defined clearly in Statement of Work and are well understood by the entire project team.Serve as the subject matter expert and advocate for the product suite; ensure set up is consistent with the clients' needs and expectationsProactively consult clients on best practices and necessary system and process changes to achieve milestones and goalsPossess working knowledge of the full product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplinesWork in coordination with non-client facing Implementation team members to ensure accurate database configuration.Test client data and system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the softwareInvestigate, analyze and recommend solutions for clients' issues; collaborate with Implementation and HR Services leadership and Technical Support staff to eliminate recurring issuesMaintain accurate project status in project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risksConduct telephone/web-based and/or face-face training sessions with new usersWork closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when neededTransition clients to ongoing Client Services Support resources upon successful implementationTrain and mentor new team membersServe as a thought leader for continuous improvement of the Implementation process. Identify broad level enhancements that will continue to foster the delivery of an "amazing client experience" and drive client satisfaction and retention. Provide recommendations for advancing project management processes and/or methodologies.PracticalsYou'll report to: Director of ImplementationDirect reports: NoneTeam: Global Payroll, ServicesLocation: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify;Start date: As soon as possibleRemote Compensation PhilosophyRemote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.The base salary range for this full-time position is between $83,150 USD - $93,550 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.Application processRoughly 4 hours across 6 weeksInterview with recruiterInterview with future managerInterview with team membersBar Raiser InterviewBenefitsOur full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:work from anywhereflexible paid time offflexible working hours (we are async)16 weeks paid parental leavemental health support servicesstock optionslearning budgethome office budget & IT equipmentbudget for local in-person social events or co-working spacesHow You'll Plan Your Day (and Life)We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.If that sounds like something you want, apply now!How To ApplyPlease fill out the form below and upload your CV with a PDF format.We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.Please note we accept applications on an ongoing basis.
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