Global Senior Manager – Professional Services, P&T Systems

- Manage regional professional Services team of Zodiac in delivering Zodiac solution in the region on time, within scope and within budget.
- Execute project implementation activities such as Infrastructure setup with local . UAT, key user training, conference room pilot, parallel run, go-live and post go-live support.
- Work closely with regional head of operation and IT to iron issues raised during the implementation and communicate project status with senior manager at head office.
- Work closely with the product team and user group in defining functional requirement of TOS required for Europe region such as pure SC operation, Rail Scheduler, ASC / SH operation model, Transfer Zone management, system interface requirement,
integration test, and go-live of the system.
- Conduct gap analysis with understanding of Zodiac product features and current process of the terminal with the help of business analyst.

Suggest future process flow with customization scope suggested on the Zodiac product. All those details will be written in the O reports for management approval.

- Feedback the latest trend of terminal operations and IT technology such as AI, machine learning and contribute to the product roadmap by presenting expectation and requirement from the region.
- Manage regional account as regional representative of Zodiac for all Zodiac related issues in the support and system enhancement and upgrade of the system with the help of Zodiac team.

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