Closed job - No longer receiving applicantsFollow OpenLoop in Get on Board and we'll notify you when new jobs are published.OpenLoop is looking for a Patient Support Specialist to join our team remotely. This role will be a member of the Clinical Operations Team, collaborating closely with the Patient Support Manager.About OpenLoopOpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.Our Company CultureWe have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.About the RoleResponsibilities include, but are not limited to:Scheduling appointments in EMR and EMR sub-organizationsManage high volume phone line for office calls from patientsManage phone and email customer service needsManage patient escalations calls and emails using problem-solving and resolution skillsSend appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applicationsSending medical records as necessary to payers and referralsRequirementsWork experience in customer service in US companies, preferably in a company related to the US healthcare systemEffective communicationMultitaskingProblem solving and organization skillsGo-beyond, takes initiative on tasksFluency in English (C1) and excellent written and verbal communication skillsAvailable to work 5 days per week with 2 aleatory rest daysKnowledge of G-Suite, Slack and Jira (desired)Knowledge of the US healthcare system (desired)In addition to competitive salaries, this role includes:Contract under a Peruvian company ID ('Planilla'). You will receive all the legal benefits in Peruvian soles ('CTS', 'Gratificaciones', etc.)Full time jobUnlimited Vacation Days —Yes! We want you to be able to relax and come back as happy and productive as everEPS healthcare covered 100% with RIMAC —Because you, too, deserve access to great healthcareAFP retirement plan —to help you save for the futureWe'll assign a computer and accessories in the office so you can have the best tools to do your jobYou will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)Sound like a good fit? We'd love to meet you! Apply now to OpenLoopAdditional BenefitsLife insurance OpenLoop pays or copays life insurance for employeesPaid sick days Sick leave is compensated (limits might apply)Bicycle parking You can park your bicycle for free inside the premisesHealth coverage OpenLoop pays or copays health insurance for employeesDental insurance OpenLoop pays or copays dental insurance for employeesFree car parking You can park your car for free at the premisesComputer provided OpenLoop provides a computer for your workInformal dress code No dress code is enforcedRecreational areas Space for games or sportsVacation over legal OpenLoop gives you paid vacations over the legal minimumBeverages and snacks OpenLoop offers beverages and snacks for free consumptionHybrid This job takes place some days from home and others at the office in Lima (Peru)
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