Job Description Summary
Location: Lima
About the role:
The First Line Sales Manager (FLM) drives sales performance by leading a diverse commercial team and engaging with key stakeholders to drive tailored customer experiences and deliver value.
They recruit, develop, retain and coach individuals to successfully deliver on strategic and commercial territory objectives.
They instill a culture of high performance and accountability that inspires and motivates the team to execute on customer-centric brand strategy and tactics in a compliant and ethical way.
The FLM leads, executes and follows up on brand strategy and tactics in their regions, sharing field insights to drive customer engagement and performance.
Key Responsibilities
Lead and grow the business
Translate national customer engagement strategy and objectives into territorial implementation plans to achieve agreed objectives
Ensure and improve segmentation accuracy
Ensure that local plans are executed in accordance with the strategy and monitoring to determine that objectives are achieved
Act as a territory orchestrator and work collaboratively with other field positions to achieve results through high-performance teamwork
Increase advocacy and engagement with local/regional key opinion leaders who can have high regional impact
Facilitate collaboration within cross-functional teams (e.g., field physicians, brand, patient support) to design and implement solutions that address unmet needs
Develop, implement and monitor a customer-centric business plan in collaboration with cross-functional partners to optimize the customer experience
Essential Requirements
University degree
Validated experience in leadership roles, preferably within the pharmaceutical industry working with Oncology products
Solid understanding about public healthcare system
Proficient in English is a plus
Cross-functional collaboration, strategic mindset and business acumen
Commitment to Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Skills Desired
Analytical Skill, Change Management, Coaching, Collaboration, Commercial Excellence, Complexity Management, Compliance, Ethics, Healthcare Sector, Leadership, Management, Mentorship, Problem Solving Skills, Professional Communication, Team Work
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