Join our New York-based home care service as an ISP (Individualized Service Plan) Writer and Intake Specialist. This role is crucial for crafting detailed and compelling service plans required for patient approvals within home care programs.
You will interact directly with patients' families to gather necessary information and compile comprehensive documents that are critical to patient care and program compliance.
The Role
Key Responsibilities :
- Conduct detailed discussions with patients' families to gather information necessary for creating Individualized Service Plans, ensuring all details are accurately captured in a compelling narrative.
- Write and revise detailed ISP documents, which can range up to 75-80 pages,
ensuring clarity, accuracy, and compliance with Department of Health standards.
- Manage the intake process for new referrals, including conducting initial screenings and providing necessary program information to potential clients.
- Collaborate closely with medical professionals and care teams to ensure that all patient documentation reflects the required care standards and program qualifications.
- Utilize tools such as Microsoft Word, Dropbox, and electronic signature platforms to prepare and manage documents efficiently.
- Maintain a proactive and aggressive approach to managing cases, ensuring timely progression and avoiding delays in service provision.
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Ideal Profile
Qualifications :
- Proven writing and communication skills, with the ability to produce detailed narrative documents in English. Bilingual skills in Spanish are highly preferred.
- Experience in home care or a similar healthcare setting is strongly desired, with a deep understanding of patient intake processes and eligibility requirements.
- Excellent organizational skills and the ability to manage multiple cases simultaneously.
- Ability to learn quickly and adapt to new processes and regulations.
- Strong interpersonal skills to effectively communicate with families, patients, and healthcare professionals.
- A teachable personality, eager to learn new skills and continuously improve in the role.
This position requires a dedicated and detail-oriented individual who understands the importance of accurate and empathetic communication in healthcare.
If you are passionate about supporting patient care through meticulous writing and efficient case management,
we encourage you to apply and contribute to our mission of delivering outstanding home care services.
What's on Offer?
- Opportunity to make a positive impact
- Fantastic work culture
- A role that offers a breadth of learning opportunities
