I&T Suppport

Descripción del empleo

Activities which the I specialist directly controls. Impact on one or more company mission areas : (Employees, Service Provider, Profit, Customer, Compliance).

The I specialist is responsible for communicating their metrics on a monthly basis.Activities which the I specialist directly controls.

Impact on one or more company mission areas : (Employees, Service Provider, Profit, Customer, Compliance). The I specialist is responsible for communicating their metrics on a monthly basis.

Owns :

- Branch Infrastructure and technology
- Adherence to Company's policies and procedures as they relate to IT
- Branch cybersecurity & access control
- Asset Management & Procurement as it pertains to IT assets

- Tier 1 and Tier 2 support for Infrastructure and Technology

Teaches :

Branch staff on policies and procedures around security and protecting our IT assets

Creates and / or Implements :

- Technology changes to drive efficiency with the IT staff and user group.
- Disaster Recovery and High Availability plan for systems
- IT budget and procurement
- Technology Solutions

Requisitos

Skills

- Helpdesk Administration
- Troubleshooting and Diagnostic
- Vendor Management
- Effective written and verbal communication skills in English
- Time management and task prioritization (including project work)
- Collaborative mindset
- Knowledge of latest technologies and industry trends
- Commitment to company policies and controls Customer service skills
- 24-hour availability for after-hour incidents & implementations
- A sense of urgency