, Lima ·As a City Manager, Lima of Ride-Hailing vertical, you will play a pivotal role in managing and expanding our main business line in Peru, overseeing the operations, launching new products and driving our key metrics improvements.
You will also be engaged in various cross-functional projects affecting the business in the country.If you possess a solid background in Business Operations and Project Management along with expertise in analytics, are based in Lima and passionate about fostering people-oriented business culture , we eagerly await your CV!ResponsibilitiesGrowing business in Peru with main KPIs of the ride-hailing business of inDrive: Rides, GMV, NetRev.Manage and optimize daily ride-hailing operations, ensuring efficiency, service quality, and driver-partner-passenger satisfaction.Monitoring and improving customer satisfaction metrics by addressing customer concerns and feedback;Supporting the development and execution of marketing strategies to build and strengthen the brand in the local market;Lead cross-functional projects involving driver operations, marketing, efficiency and support - conduct cross-functional communication.Providing support in business and KPIs planning.Develop and present insights, forecasts, and recommendations based on in-depth analysis of operational dataSupport the development and scaling of regional partnerships.Qualifications3-5 years experience in business operations/expansion/launching in Ride-Hailing, Delivery, and E-commerce fields are highly preferred;Advanced knowledge of analytical tools: Tableau, Google services, and other BI;Proven experience in leading cross-functional projects and managing operational performance.English and Spanish on a professional level;Marketing research experience;Ability to effectively manage cross-functional communications, including weekly reporting and team updatesLong-term strategic vision - ability to understand consequences of actions for a long-term perspective business outcome;Conditions & BenefitsBe part of a growing and innovative company with a unique approach to ride-hailing.Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued.Have the opportunity to make a significant impact on the company and the industry as a whole.Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands.Competitive salary.Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the companyBoundless Global ExposurePartially or fully paid additional training courses, and regular external and internal training.
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