Industrial Solution Lead T&T Job Description: Core Experience: - Engineering degree with 10+ years of experience in DevOps and application support - At least 3-4 years of people management experience - Worked in the manufacturing industry and must have a good understanding of MES and Analytics systems.
- Prior hands-on experience in troubleshooting application and infrastructure issues in production IT - A Bachelor's degree in Electrical / Electronics / Instrumentation.
- Control panel familiarity is an added advantage.
- Ideal candidate would be one who is willing to learn new technologies in software automation, enjoys customer interaction, and is ready to take technical challenges.
- Should have good written and oral communication skills - Exposure to CI/CD, Docker, Kubernetes, AWS, or any other cloud environment - Experience handling teams in a 24x7 model in an onshore-offshore environment.
- Exposure to ITIL processes - Strong oral and written communication skills to effectively engage, persuade, influence, and articulate Controllers, PLC, SCADA, MES, etc.
systems issues and solutions to a variety of stakeholders.
- Exposure to ServiceNow will be an added advantage.
- Experience in building and monitoring the support team - Experience in developing and implementing policies and procedures to ensure that the support team provides consistent and high-quality support to customers for Production IT solutions.
Key Competencies: - Handle application issues in production and ensure closure - Strong vendor management, customer management, and support team management capability - Perform RCA and problem management.
- Identify impact, prioritize, and troubleshoot technical issues - Provide technical guidance and educate teams on CI/CD, automation toolsets, and processes.
- Design, build, and manage robust CI/CD processes for deployments - Establish benchmarks and report on KPIs and metrics for teams' productivity and efficiency - Experience in analyzing repeated incidents and providing permanent solutions - Should be able to communicate directly with the business users and resolve the issues - Strong fundamental knowledge in domain areas.
- Strong communication skills - Should be able to work in shifts and weekends - Experience with PLC, SCADA, HMI, MES, GE, Rockwell, and Honeywell industry solutions stacks.
#J-18808-Ljbffr