Industrial Solution Lead T&TJob Description:Core Experience:Engineering degree with 10+ years of experience in DevOps and application supportAt least 3-4 years of people management experienceWorked in the manufacturing industry and must have a good understanding of MES and Analytics systems.Prior hands-on experience in troubleshooting application and infrastructure issues in production ITA Bachelor's degree in Electrical / Electronics / Instrumentation.Control panel familiarity is an added advantage.Ideal candidate would be one who is willing to learn new technologies in software automation, enjoys customer interaction, and is ready to take technical challenges.Should have good written and oral communication skillsExposure to CI/CD, Docker, Kubernetes, AWS, or any other cloud environmentExperience handling teams in a 24x7 model in an onshore-offshore environment.Exposure to ITIL processesStrong oral and written communication skills to effectively engage, persuade, influence, and articulate Controllers, PLC, SCADA, MES, etc.
systems issues and solutions to a variety of stakeholders.Exposure to ServiceNow will be an added advantage.Experience in building and monitoring the support teamExperience in developing and implementing policies and procedures to ensure that the support team provides consistent and high-quality support to customers for Production IT solutions.Key Competencies:Handle application issues in production and ensure closureStrong vendor management, customer management, and support team management capabilityPerform RCA and problem management.Identify impact, prioritize, and troubleshoot technical issuesProvide technical guidance and educate teams on CI/CD, automation toolsets, and processes.Design, build, and manage robust CI/CD processes for deploymentsEstablish benchmarks and report on KPIs and metrics for teams' productivity and efficiencyExperience in analyzing repeated incidents and providing permanent solutionsShould be able to communicate directly with the business users and resolve the issuesStrong fundamental knowledge in domain areas.Strong communication skillsShould be able to work in shifts and weekendsExperience with PLC, SCADA, HMI, MES, GE, Rockwell, and Honeywell industry solutions stacks.
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