IT Desktop Support- Lima, PEMay 10, 2023- This position supports users across the organization that have technical needs. Focusing primarily on Dell laptops and devices within a Microsoft domain. There might be some support of Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting and testing of systems and peripherals with excellent customer service.**Key Responsibilities**:- Answer, troubleshoot and document support calls and tickets- Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software- Identify, isolate and repair/resolve hardware and software problems- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software- Utilize ticketing system to document and prioritize work- Works closely with Manager to purchase hardware and software- Contribute to technical Support documentation of resolutions, processes, and procedures- Assesses functional needs to determine specifications for purchases- Be a contributing member of a Technical Team- Research issues that are not documented and resolve them; then document findings**Qualifications**:- 2-5 years' experience working in the IT Support field- Excellent customer service, interpersonal, communication skills- Extensive knowledge & experience of Windows devices and support of Windows OS- Minimum 2 -3 years' experience supporting Windows 10 desktop/laptop PCs- Experience troubleshooting and replacing hardware on both desktop and laptop PCs- Ability to manage user accounts in Active Directory and Exchange- Knowledge of how to effectively use Active Directory- Able and willing to learn new as well as existing technologies- Experience installing software, patches, updates on desktops and laptops- Experience troubleshooting basic network, software, printing problems- Successful at working in a team culture- Excellent written and organizational skills**We are an equal opportunity employer
