We are hiring a focused IT Unified Communications Engineer to join our vibrant team at Advanced Micro Devices in Mala, Lima.Growing your career as a Full Time IT Unified Communications Engineer is a fantastic opportunity to develop productive skills.WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next:generation computing experiences:the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.AMD together we advance_THE ROLE:As a key member of the Collaboration and Video Support Team, you will help design, implement, and provide support for collaboration services and infrastructure. Including Cisco, Microsoft Teams, Poly, Zoom, and other unified communications technology with a strong focus on video conferencing technology. Working directly with multiple AMD teams and vendors to identify and resolve challenges within the AMD video support team. This is a great opportunity to liaison with other technical teams to provide technical and Importante empresa solutions to address future needs for both on:premise and remote conferencing technology.THE PERSON:KEY RESPONSIBILITIES:Design, install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.Must have extensive knowledge of video infrastructure and endpoint equipment. This includes the configuration and operation of Cisco CUCM, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Poly Cloud CVI, Microsoft Teams Rooms, and Poly Endpoints.Schedule, setup, and disconnect video conferences for internal and external meetings.Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross:functional teams.Utilize the existing management:tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.Follow defined processes and ensure that the processes are adhered to by the team.Troubleshoot and resolve video conferencing and event service incidents, including RMA's, and hardware/software issues.Maintain currency and provide recommendations for new technologies.Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.Process service requests within the Video and Event Services area.Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the
