The Offer
- Work alongside & learn from best in class talent
- Fantastic work culture
- A role that offers a breadth of learning opportunities
The Job
- Provide services by communicating with customers and troubleshooting their technical issues via live chat and tickets in a timely manner
- Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about
- Be a true ambassador by empowering our customers to build their online success!
- Dive deep into the world of IT by daily polishing your technical expertise
- Deliver impactful work on a global scale
The Profile
- C1 or native written and spoken English proficiency, to communicate with customers and the team
- Excellent skills in Spanish to communicate with customers
- High IT curiosity and technical understanding
- Ability to multitask and handle multiple customer inquiries simultaneously
- High emotional intelligence, with the ability to read customers' sentiment and reflect back on the feedback provided
- Strong problem-solving skills and the ability to think critically when addressing tasks
- Ability to show empathy, tactfulness, and proactivity when interacting with customers
- Hunger for growth & a can-do attitude!
- A curious and always learning mindset - if you don't know, how can you find out more?
- Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities
- A typing speed of 50 WPM
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)
- Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3)
- A computer with the following parameters :
RAM - 16 GB or higher (for Windows); 8 GB or higher (for Mac Os). Processor - Intel i3, i5, i7, 10th generation or later.
Minimum AMD Ryzen 4000 or higher
Operating system : Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later.
Linux : Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
- Ability to boost the internet speed to at least 50 Mbps
- Experience in the customer service field is a plus!
The Employer
Our client build world-class solutions for anyone to easily succeed online. Our client team of 900 professionals is behind the success of 2.
5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.
