About PayJoy PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy's "secret sauce" technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 10 million happy customers and over a billion dollars of sales in 2023. This Role
\n ResposibilitiesThe Key Account Lead will be responsible for promotes, builds and maintains strong relationships with key partners by achieving high levels of customer satisfaction and designing strategies aimed at driving account growth and profitability.Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitionAcquire a thorough understanding of key customer needs and requirementsExpand the relationships with existing customers by continuously proposing solutions that meet their objectivesServe as the link of communication between key customers and internal teamsResolve any issues and problems faced by customers and deal with complaints to maintain trustPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Qualifications Bachelor's degree in Business, Commercial, Marketing, Finance, or related field.Minimum of 2 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields.Advanced Excel Knowledge and Google tools.Strong customer management skills with a proven track record of successful customer retention and growth.Excellent communication, persuasion, and negotiation skills, as well data analysis for strategic decision-making, proactive problem-solving. Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solutions.Intermediate English Level BenefitsEPS al 100% $2,000 USD annual Coworking Travel Perk$2,000 USD annual Professional Development Perk$500 USD annual Fitness Perk$500 USD Phone Finance allowance$250 USD Home Office equipment allowance$200 USD Headphone allowance
\nPayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed
