The Opportunity
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. We count on our people to make it happen. We're taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.
The LCL Execution Agent is responsible for managing effectively the processes for export/import LCL ocean shipments, ensuring the quality of our service, and giving timely and accurate responses to internal/external customer and service providers. Handle all local export/import processes for LCL shipments, from shipment logging all until document turn over.
Key responsibilities:
- Represent Maersk to the client in a positive "can do" manner. If specific requests cannot be accommodated identify alternative solutions providing a similar result and present these to the client as a possible solution.
- Act as a focal point of contact for internal customers, ensure smooth execution of LCL/LCL and FCL/LCL shipments.
- Receive booking requests from Internal Customers and/or Routing Orders from agents and place booking with Maersk at origin or co-loaders for coordination.
- Open our shipment file/ identifier (jobs) and issue bookings as needed.
- Manage whole Own Consolidation Process for all Import MLC (Maersk Loading Consolidation) with origin, and terminal/ warehouse at destination (Alconsa and/or others).
- Gather all required export documents from shippers / customers.
- Verify that the sending of both preliminary and final draft, VGM; are shipped in a timely manner within the deadlines required by the shipping lines.
- Verify the sending of AMS/ ISF formats to the American/ Canadian's Customs.
- House Bill of Lading and Master Bill of Lading creation and sending to carrier/ co-loader.
- Coordinate with Maersk Agency local processes/ document handover/ OHBL printing.
- Send documents to internal customers for review and approval.
- Track shipments from sailing to arrival and update all shipment statuses in the system.
- Keep the client or their customs agent informed of document/shipment status.
- Check accuracy of invoices from Vendors (Carriers, Trucking Companies, warehouse providers, etc.) and ensure all costs match the service quotes and initiate disputes with service providers if necessary.
- Request payments for service providers via the finance department and follow up on payment.
- Timely billing with data consistency.
- Update follow-up reports daily and follow up reports of the operations in charge.
- Comply with KPIs and analyze them according to assigned clients.
- Follow standard operating procedure (SOP) for file completion.
- Able to assist in all other areas of operations as directed by Management.
- Work closely with Pricing Department and Product Area on any rate/price changes by the carriers or any alternate routing as needed.
- Any other duties assigned by Management.
We are looking for:
- Minimum 2-3 Years Working experience in LCL Import/ Export Consolidations and warehousing (excluding).
- Advanced knowledge of local and international ocean processes for LCL operations.
- Advanced knowledge of LCL Buyer's Consolidation processes and policies.
- Intermediate advanced level of English (Written and Spoken).
- Excellent organizational, time management, and problem-solving skills.
- Excel Intermediate:
know how to build dynamic tables and simple Macros.
- Power Point: able to build professional KPI presentations.
- Power BI is a plus.
- Operational Financial Savvy (Selling rate, Buying rate, Gross Profit calculation, dispute handling, and resolution).
- Team player – Works together with others in the business unit to achieve results, fosters teamwork.
A.P. Moller-Maersk is an integrated container logistics company working to connect and simplify our customers' supply chains. As the global leader in shipping services, we operate in 130 countries and employ roughly 70,000 people. With a simple end-to-end offering of products and digital services,
seamless customer engagement, and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere - all over the world. Find out more about us:
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