The Opportunity
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. We count on our people to make it happen. We're taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.
The LCL Execution Agent is responsible for managing effectively the processes for export/import LCL ocean shipments, ensuring the quality of our service, and giving timely and accurate responses to internal/external customers and service providers. Handle all local export/import processes for LCL shipments, from shipment logging until document turn over.
Key responsibilities:
- Represent Maersk to the client in a positive "can do" manner. If specific requests cannot be accommodated identify alternative solutions providing a similar result and present these to the client as a possible solution.
- Act as a focal point of contact for internal customers, ensure smooth execution of LCL/LCL and FCL/LCL shipments.
- Receive booking requests from Internal Customers and/or Routing Orders from agents and place booking with Maersk at origin or co-loaders for coordination.
- Open our shipment file/ identifier (jobs) and issue bookings as needed.
- Manage whole Own Consolidation Process for all Import MLC (Maersk Loading Consolidation) with origin, and terminal/ warehouse at destination (Alconsa and/or others).
- Gather all required export documents from shippers/customers.
- Verify that the sending of both preliminary and final draft, VGM; are shipped in a timely manner within the deadlines required by the shipping lines.
- Verify the sending of AMS/ISF formats to the American/Canadian Customs.
- House Bill of Lading and Master Bill of Lading creation and sending to carrier/co-loader.
- Coordinate with Maersk Agency local processes/document handover/OHBL printing.
- Send documents to internal customers for review and approval.
- Track shipments from sailing to arrival and update all shipment statuses in the system.
- Keep the client or their customs agent informed of document/shipment status.
- Check accuracy of invoices from Vendors (Carriers, Trucking Companies, warehouse providers, etc.) and ensure all costs match the service quotes and initiates disputes with service providers if necessary.
- Request payments for service providers via finance department and follow up on payment.
- Timely billing with data consistency.
- Update follow-up reports daily and follow up reports of the operations in charge.
- Comply with KPIs and analyze them according to assigned clients.
- Follow standard operating procedure (SOP) for file completion.
- Able to assist in all other areas of operations as directed by Management.
- Work closely with Pricing Department and Product Area on any rate/price changes by the carriers or any alternate routing as needed.
- Any other duties assigned by Management.
We are looking for:
- Minimum 2-3 Years Working experience in LCL Import/Export Consolidations and warehousing (excluding).
- Advanced knowledge of local and international ocean processes and for LCL operations.
- Advanced knowledge of LCL Buyer's Consolidation processes and policies.
- Intermediate advance level of English (Written and Spoken).
- Excellent organizational, time management and problem-solving skills.
- Excel Intermediate: know how to build dynamic tables and simple Macros.
- Power Point: is able to build professional KPI presentations.
- Power BI is a plus.
- Operational Financial Savvy (Selling rate, Buying rate, Gross Profit calculation, dispute handling and resolution).
- Team player – Works together with others in the business unit to achieve results, fosters teamwork.
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