Purpose :
The Fulfilment Center covers the outbound, inbound and inventory processes. This position will manage the Outbound area reporting directly to the Senior Manager Fulfilment Center.
Lead a well-trained, highly effective Fulfilment Center - Outbound team to ensure all orders are delivered to the agreed service levels, meeting or exceeding customer expectations
Key Responsibilities :
- Plan and control the monthly and daily operational volume of all channels considering sales plan and fulfilment center capacity ensuring maximum optimization of the resources by close working with Customer Service (Wholesales), Allocation and Buying (Direct to Consumer) and Order Fulfilment (Supply Chain and Regional eCommerce) teams.
- Lead and plan together with the 3PL (third party logistic) and Transportation team the outbound resources to achieve the forecasted volumes and priorities ensuring on time and in full delivery to all customer orders.
- Coordinate with the 3PL (third party logistic) and Transportation to meet daily requirements of all customer demands including picking, VAS (valued added services), packing, shipping and working day exceptions.
- Plan and coordinate eCommerce events ( ex : cyber days, cyber wow) and service improvement initiatives or projects, ensuring orders are fulfilled and delivered meeting or exceeding consumer expectations.
- Monitor embellishment process, ensuring the on-time contact with Marketing for free of charge campaigns, correct embellishment platform update and dully cost allocation for involved 3PL services and supplies required.
- Plan, develop and implement new methods, procedures, system & process improvements; designed to remedy customer needs while improving compliance, minimizing operating cost, and achieving greater customer satisfaction.
- Lead,
propose and implement outbound efficiency plans, coordinating all necessary tasks with 3PL (third party logistic) and Transportation team, to minimize current CPU (cost per unit), improve SLAs (service level agreements) and KPIs (key performance indicators) ensuring all targets are achieved.
- DC project management : Monitor and follow up the Site improvement Plan (SIP) supporting the implementation of the different initiatives defined for the different areas and processes in the DC looking for cross functional and teamwork environment.
- SAP Key User, providing training and support to all FC (fulfilment center) team and leading contact with Local & Regional IT (Information Technology) to ensure all support is provided in timely manner to guarantee correct fulfilment center operation.
- Lead direct report to deliver positive operational results.
Responsible to provide timely feedback, effectively coaching and empowerment with the purpose of develop Supervisor Outbound career.
Key Relationships :
- 3PL (Third part logistic provider)
- FC (fulfilment center) team
- Transportation
- Order Fulfillment (Supply Chain Management)
- Customer Service
- Allocation & Buying team (Direct to Consumer)
- Marketing : SPOMA & Brands
- eCommerce Regional team
- IT (Information Technology) Local and Region
- FP
- Accounting & GBS
- Embellishment team (3PL)
- SCM regional team
Knowledge Skills and Abilities :
- Excellent analytical skills
- Strong communication and interpersonal skills
- Ability to manage diverse stakeholders
- Team player
- Consumer Oriented
- Advance Excel and / or Access knowledge
- Project management skills.
- Strong knowledge of SAP & WMS (warehouse management system)
and Warehouse operation processes.
- Fluent in English, both written and spoken.
Requisite Education and Experience :
- University degree in Engineering, Business or Logistics.
- Minimum of 5 years' experience in Supply Chain Management, leading world class operations.
- 2 years people management experience
