Mgr Customer Care

PHL ILO SM Strata- CUS > Service Operations- Full time- Added Huwebes, Abril 25, 2024- JR111386**Description**:- Responsible for providing oversight for customer service staff.- Responsible for establishing departmental policies and procedures.- Primary duties may include, but are not limited to: Directs implementation and administration of benefit programs.- Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.- Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.- Hires, trains, coaches, counsels, and evaluates performance of direct reports.Requires BA/BS; 1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background.