This position is based on a Cruise Ship.
Education and Experience Requirements:
Completed medical education and hold a medical degree from a recognized college or university.
Hold a current valid medical license.
Board certification or similar international certification in Plastic Surgery or Dermatology preferred but not required.
Comfortable with giving presentations/speaking in front of large groups.
Fluency in English.
Strong interpersonal skills.
Reports to: Spa Manager
Job Summary:
The Medi-Spa Physician administers cosmetic medical procedures to onboard guests. They must possess the clinical knowledge to administer these procedures safely and effectively and be able to explain accurately all aspects of the products and services to the guests. The Medi-Spa Physicians are expected to work with The Medi-Spa Sales Consultant, who will assist them with the sales, marketing, and promotional aspects of the position. The Medi-Spa Physician will review and give final approval for all service/treatment plans organized and booked by the Medi-Spa Sales Consultant.
Position Requirements:
Possess the ability to work without direct supervision and actively promote the services to the guests.
Work closely with the Medi-Spa Sales Consultant.
Must have enthusiasm and possess excellent customer service skills.
Must be able to give an effective presentation as it relates to medi-spa services.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent communication and listening skills.
Basic computer knowledge.
Must be a team player.
Duties and Responsibilities:
Be on time for work, prompt for each appointment.
Provide consistent professional medi-spa services and treatments in accordance with OneSpaWorld's medi-spa protocols.
Conduct patient follow-up as required.
Be flexible with scheduling, supporting the needs of the spa and guests.
Properly care for equipment and use proper amounts of product/supplies to assist with cost control.
Prior to all services, complete with the guest the Medical Record which must be stored at the completion of each cruise in the Spa Manager's office or designated place within the spa facilities for a period of 2 years.
Cross-promote other spa services.
Uphold the standards of sanitation and sterilization as directed by ship and company policy and procedure.
Properly clean and restock medi-spa treatment room as required.
Manage medical product and supply inventory.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Handle guests' questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Train new spa staff in medi-spa services/cross-promotion skills.
Follow Medi-Spa Operations Policies.
Email report daily and inventory report with every end of cruise report.
For all guests, doctors must review the guest consultation information with them prior to the service.
All guests receiving treatments must complete the required consent forms.
At conclusion of the treatment, review Aftercare Instructions with the guest and provide them with a copy.
Clean your room and set up for your next guest.
Do not stand around the front desk between services.
Ensure treatment room cleanliness and organization.
Follow end-of-day checklist for sanitization and inventory control.
General Guidelines:
Medi-Spa Physicians may only be booked for services for which they are qualified to administer.
All staff members are required to perform general duties during their scheduled hours, as directed by the manager onboard.
Be familiar with OneSpaWorld's 'GPS' to safety and understand self-screening procedures.
Understand and adhere to staff and guest Physical Distancing Policy.
Understand and adhere to the Hand Washing Policy.
Arrive at the spa between five and ten minutes prior to assigned shift start time.
Understand proper use and disposal of Personal Protective Equipment (PPE).
Be familiar with the approved disinfecting products available at the spa location.
Understand and adhere to the Sanitation Policy for the applicable modality and services performed.
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