At Teleperformance, we are looking for talents who want to develop professionally with us; If you have the facility to hold a conversation in English and want to work in a telecommunications company certified in Great Place to Work 2024 as one of the best company to work for in Peru, apply and be part of our Customer Service staff! Our company: We are certified as well as one of the best companies in Peru for women, millennials and to work from home. TP is certified as one of the best 25 companies to work worldwide, according to Great Place to Work and Fortune. We are present in 95 countries, and we are a team of over 500 thousand employees worldwide. Understand the customers needs, ask a set of qualifying questions, address any questions, and position our value to solve their needs so that they chose us over the alternatives. Demonstrate accurate and professional customer service on time. Maintain a professional attitude and represent the company in a positive way. Demonstrate proper knowledge and use of the department's resources, policies and procedures. Maintain acceptable interaction times by call and email, while remaining friendly and informative. Maintain productivity and quality standards. Actively seek solutions and identify trends for the right staff, including possible solutions or suggestions. Demonstrate the appropriate sense of urgency for customer responses. What are we looking for: Being over 18 years old (Must have a valid DNI or C.E) High school graduate (Must present diploma or certificate) At least 3 months customer service experience. English Level: Advanced Available to work in our site of Miraflores . Available to work 48 hours a week ( Monday-Sunday between 08AM to 10P.M ) | 2 days off Comfortable to work with digital platforms
Competencies and Specific Skills Good computer skills. Excellent communication skills. Empathy. Attention to detail. Communication skills Customer orientation (Empathy) Problem resolution Attention to detail Apply now and enjoy: Salary: S/.2,000 + 25% variable bonus + up to S/.260 of food bonus (acoording to conditions)2 days Off Occupational doctor for employees and their family members. Corporate discounts for employees and immediate family members (universities, restaurants, hotels, etc.)24/7 virtual psychological counseling. Be part of a multinational company dedicated to the BPO field and certified as Great Place To Work 2023, and start your professional development #LikeaPro
