Head of Operations - Lima Metropolitana - San Silvestre SchoolHead of Operations in PeruFlix, a global mobility provider, is revolutionizing transportation across Europe and beyond.
As a unique fusion of tech startup, e-commerce platform, and transportation innovator, we're shaping the future of mobility with cutting-edge technology and a customer-centric approach.In this pivotal role, you'll develop and inspire a dynamic team dedicated to ramping up our operations and achieving excellence in service.
You'll build an Operations hub from the ground up, collaborating closely with our HQ in Germany to implement best practices that elevate our performance and customer experience.Your Key ResponsibilitiesDevelop and motivate a strong and steadily growing team that is to ramp up our operations for Flix Bus in Peru.Build an Operations hub from the ground up to achieve operation and customer excellence, with the support from our HQ in Germany.Develop long-lasting relationships with our bus partners.Responsible for our Operations KPIs and implement processes that deliver on our targets.Responsible for onboarding new bus partners and launching new lines.Responsible for the running operations and manage quality standards.Identify risks that can disrupt our operations and find solutions to them.Work closely with the rest of the team in analyzing our data and processes.About YouMinimum of 10+ years of relevant work experience.Degree, or equivalent, in transportation, business administration, economics or a related field.Proven track record on project management and running operations for a global player.A previous performance of strong results in a similar role in the transport, logistics and/or bus industry.You are an excellent communicator, both verbal and written, in both Spanish and English.Capacity to design and implement policies and processes.Staff planning, coordination and leadership experience is considered a strong plus.Ability to juggle multiple tasks and projects with strict deadlines.Ability to make decisions and act autonomously while escalating when necessary.You have the skills to adequately deal with different stakeholders (e.g.
business partners, bus drivers, station managers, or regional authorities) with high social and negotiation skills.Readiness for travelling.About UsWe celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics.All employment decisions are based on business needs, job requirements, competence and merit.
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