Senior Account Manager

- Develop plans to grow territory by at least $500K per year of new business. Visit customers and key targets at regular intervals to identify needs and sales opportunities- Build and develop customer relationships as a platform for sustainable business and control expenses within the area of responsibility.- Align account information and product and services strategies with Sales Manager. This ensures DLP is positioned to meet new market and industry demands.- Submit reports on sales activity regularly in the CRM software and maintain clear and updated records for all leads and customers.- Develop and communicate customer demand forecasting to feed Sales Team and internal supply chain planning functions.- Recapture lost sales and expand sales of products at assigned customer according to business goals. Drive select key initiatives for pipeline growth.- Alignment of customer programs by preparing program account agreements that detail specific products and services and timelines.- Provide customers with balanced product recommendations from company's product range to meet industry needs.- Assure Pricing files and customer profiles of all assigned customers are up-to-date as well as all critical customer information is maintained in CRM.- Review and communicate customer quality issues to the team and overseeing their resolution to assure customer satisfaction in accordance with ISO procedures.- Review complaint resolution with customer contact to assure customer satisfaction.- Develop required data for planning and budgeting purposes.Job Requirements- This position requires a 4-year college BS / BA degree, preferably technology / science related degree.- Required : 10-15+ most recent years in the chemicals industry. Selling experience must be related to consumer products,specifically FD Dyes & Lakes.- Minimum 5-7 most recent years in Consumer Products markets.- Must have working knowledge of CRM tools, formal call planning and call reporting, formal pre-call planning and experience with key account planning tools- Must have organization, planning, decision making, problem solving, project management, etc. Excellent computer, communication and writing skills are necessary.