APACE2open is the connected supply chain platform that enables the world's largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.BUSINESS UNIT: 000 - CorporateDIRECT REPORTS: NoRESPONSIBILITIES:Acquire expert level knowledge with solutions, products or services deployed for their respective customers.Independently & effectively respond to customer tickets/Partner queries/internal communications.Seamlessly work on data related to scheduled or unscheduled activities, taking full responsibility by keeping all stakeholders informed.Strictly comply with tools/applications adoption, be conversant and do not take non-standard approaches. Always recommend/insist best practices to follow within the team.Be familiar with all SLAs for customers, always ensuring on-time and accurate process & delivery like reports/feeds processing/feedout/ART etc.Be available during non-business hours to work towards the resolution of Sev1 & Sev2 issues.Strongly reflect on e2open Principles, understand organizational goals and work towards achieving them.Independently work on complex customer queries/tickets and requests which require deep diving into data to address, with clear and crisp presentation of ideas and solutions.Be a Subject Matter Expert (SME), train and guide other team members on day-to-day operational matters, liaising with cross-functional teams on customer delivery aspects, and conduct team meetings independently.Support multiple customer operations, actively participate in discussions with CDSMs.Create a 'wow' factor leading to customer appreciation through excellent handling of queries and requests.Support automation drive through well-planned and structured User Acceptance Testing (UAT).Extend seamless backup support, effectively prioritize, and execute tasks in a timely manner to achieve all SLAs.Continuously review all process steps to eliminate redundant manual touch points, identify legacy processes, and initiate discussions with customers to eliminate such manual work.Efficiently manage process documentation, simplify processes, and data handling.Demonstrate good analytical skills to slice and dice the data, always complete assigned training for the role well ahead of the timeline.Create metrics and advise customers on trends and issues in the data, recommending relevant changes and providing meaningful insights.Evaluate and conduct sessions on adopting new features, driving new platform feature adoption within the team.Independently support SCRs related changes, implementing RPA and Python scripts to reduce manual work.QUALIFICATIONS AND EXPERIENCE:Graduate/Masters from a premier institute.3+ years of experience in data management and analytical fields.Flexible to work in different shift timings and available during non-business hours to support critical requests or issues impacting organization and customer business or service.Outstanding analytics, troubleshooting, and problem-solving skills, always thinking outside the box.Versatile in working with a team with diverse thoughts and different dynamics.PHYSICAL REQUIREMENTS:General office environment and responsibilities requiring:Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday.Occasionally moving and lifting objects up to 20 pounds.Flexible to visit all office locations regularly in Bangalore.E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.E2open participates in the E-verify program in certain locations, as required by law.E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.Apply for this job* indicates a required fieldFirst Name *Last Name *Email *PhoneResume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf
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