Software Support Specialist

Job DescriptionOur Client is a fast-growing software company looking for a new Software Support Specialist! You have the opportunity to join a small team and make a difference from the ground-up for a personalized experience.What You'll Be DoingAt least 3 years of experience supporting web applicationsWork directly with customers to help them configure web based softwareResolve technical support ticketsEscalate Issues to the software development teamEscalate issues to the data center ops teamEscalate issues to partner ops teamProvide web training to customers and prospectsWhat You Bring To The RoleYou are passionate about web technologyYou have a general facility with technology, and are able to learn new technologies quicklyYou are extremely self-motivated; able to find opportunities for improvement and tackle them without external directionDemonstrate strong problem solving skills and sound judgmentMust pass background checkWe are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Work RemotelyYesJob TypeFull-timeScheduleMonday to FridayApplication Question(s)Candidate must be willing to complete a skills test in order to be considered.ExperienceWeb Application Support: 3 years (Required)
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