About the Role G Adventures is on the hunt for amotivated and talented Technical Support Specialist. This role is ahybrid role based out of Peru, where a minimum number of days asset by the region is required in the Lima or Cusco office.
Our teamis the conduit to all things tech and we're here to solve problems.We are seeking an enthusiastic customer service-oriented personwith mad computer skills who wants to change people's lives.
Youwill work closely with your manager, team, and other internal techteams within the G Adventures organisation. We are looking forsomeone who is not afraid of responsibility and ownership.
You willlook to learn, develop,
and improve upon our processes and provideexemplary support for our customers at G Adventures.
You will havea dynamic approach towards your work and be willing to demonstrate,increase, and add to your current skill sets.
You will be supportedin your development by your manager, team, and through the variousinternal development programmes within the G Adventuresorganisation.
You will be joining a people-first team andorganisation; G Adventures's tech teams have a fantastic reputationfor getting things done, developing individuals, and encouragingand supporting growth.
Become a key player at one of the world'stop tour operators. Launch exciting initiatives in a globalcompany. We work hard.
We work fast, we love tech, and we love totravel. Want to see more? Head to our website to learn more aboutour global team of Travel Changers and how we love to give backthrough the Planeterra Foundation.
What You'll be Doing 1. Work ina multinational team environment, with main working language asEnglish. 2. Work as part of an international team providing toptier technical support and customer service to our community ofincredible staff spanning the globe.
3.
Operate as a first point ofcontact for all internal technical support requests via ourinternal organisation service portal and in person.
4. Classify,manage, and track support requests from creation to resolution. 5.Mac and PC hardware support; and Software support.
6. Softwaremanagement and licensing. 7. IT hardware procurement, management,and distribution. 8. Configure, provision, and manage permissionsfor staff across multiple SaaS cloud platforms.
9. Use remoteadministration tools to deploy software applications and technicalsolutions. 10. Participate in technical projects to evaluate,configure, and deploy new solutions to the organisation.
11.Produce and maintain accurate documentation. 12. Assist theLearning team in developing system training material for our staff.
13.
Ensure staff are kept informed of time delays associated withthe problem resolutions, the nature of the problem, or the volumeof outstanding issues requiring resolution.
14. Work with ITmanagement and your team to ensure operating efficiencies are metand maintained throughout the G Adventures organisation;
adhere toSLA's. Desired Skills and Experience 1. Excellent communicationskills, able to effectively convey technical concepts tonon-technical colleagues.
2. Advanced English skills. 3.Problem-solving skills, critical thinking, and logical reasoning.4. Ability to manage and prioritise tasks.
5. An understanding ofVOIP telephony systems and their setup and administration. 6.Experience of MDM platforms Mac and Windows;
Jamf is essential. 7.A very good understanding of Google and OKTA dynamic groupprotocols. 8. Excellent understanding of password policies and ITsecurity protocols.
9. Experience and understanding of endpointprotection and its practices. 10. Experience with both Mac OSX andWindows OS configuration, troubleshooting, and mobile management isessential.
11. An understanding of networking connectivity,LAN / WAN / Wifi is important. 12. Experience supporting a variety ofIT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, filesharing, etc.
is essential. 13. Experience and knowledge of sometools in our tech stack will be an asset : ABM, JAMF, GoogleWorkspace (and its applications), Ringcentral, Okta, Slack,ManageEngine Desktop Central, 1Password, ClickUP, FreshService,Workday, Lucid Chart, Usage of MacOS or Windows 10 / 11 operatingsystems.
14. You may be required to travel occasionally. What do weoffer you? 1.
Competitive salary commensurate with the role. 2.
Competitive benefits package. 3. Birthday day off. 4. Vacation timefor you to recharge. 5. Learning and growth opportunities.
6.Employee Resource Groups. We thank all interested candidates;however, only those chosen for an interview will be contacted.
QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTSPERMITTING THEM TO RESIDE AND WORK IN PERU. -Requerimientos-Educación mínima : Técnico 2 años de experiencia Idiomas : InglésConocimientos : Mac OS, Windows, Microsoft Office Disponibilidad deviajar : Si Palabras clave : apoyo, support, soporte, especialista#J-18808-Ljbffr