Hey there! Are you ready to join a fast-growinginternational travel-tech company and be a part of an awesome team?At RateHawk, we're passionate about travel and technology, andwe're looking for a Customer Support Specialist (IncidentResolution) to help us keep our clients happy and our operationssmooth.
Who We Are : We're a fast-growing international travel-techcompany with an amazing team, a fantastic culture, and plenty ofopportunities for growth.
If you love helping people and solvingproblems, we'd love to hear from you! Requirements What You'll Do : - Rapidly and effectively resolve client issues : Handle problemssent to you by retail and corporate clients through our CRM system.
- Advise clients :
Provide expert advice on bookings and ourproducts. - Communicate : Engage with suppliers, hotels, and clientsvia email and phone.
- Work with systems : Utilize CRM systems andour internal databases efficiently. What We're Looking For : -English Proficiency : Upper Intermediate level (both spoken andwritten).
- Soft Skills : Kindness, empathy, stress-resistance,politeness, and responsibility. - Quick Learner : Ability to learnquickly and stay results-focused.
- Tech Requirements : Afunctioning computer and microphone. - Travel Knowledge : Understanding of the travel business and booking systems is anadvantage! Benefits What We Offer : - Remote Work : Work from thecomfort of your home.
- Great Team : Join a young and active team ofsuper specialists. - Flexible Schedule : 2 days-on after 2-days offfrom 1 p.
m. to 1 a.m. Peru time. - Competitive Salary : Earn a basesalary of $600 + up to $250 in bonus KPI. - Challenging Tasks : Tackle interesting and ambitious tasks that will elevate yourprofessional skills.
- Continuous Learning : Access to seminars,trainings, and conferences.
We'll even help you get to anyconference you want to attend.
- Perks : Enjoy corporate discountson hotels and other services. The Process : 1. Application and CVReview : We'll take a look at your application and CV.
2. HireflixVideo Interview : If there's a match, you'll be invited to a videointerview. 3. Internet Speed Test : Just to make sure you're all setfor remote work.
4. Meeting with HR : A friendly chat with our HRteam. 5. Interview results and offer! If this sounds like theperfect fit for you, we'd love to hear from you! Apply now andlet's create amazing travel experiences together!