Do you want to make a difference in the world and contribute to a sustainable future?
We believe we can develop the technology and gain the know-how to make that difference.
It's a big responsibility, and we are committed to making an impactful difference.
We need your skills, curiosity, and drive for change to fulfil our goal.
Together, we enable our customers to produce the materials and technology needed for a better future.Come see the FLSmidth difference.
The Service Line Manager (SLM) for Crushing Consumables will be responsible for the regional Service Line strategy and act as a main contributor to add a deep technical approach to the sales process.
You will approach this task directly as well as steer, coordinate and prioritize such together with the sales team and coming Solutions Specialist.
As the SLM, you establish the identification of business opportunities, generation of leads, and foster client relationships to meet or exceed sales goals, support installation assistance as well as inspections and measurements on-site.
You also have to ensure customer support, troubleshooting and participate in customer seminars and presentations.The Service Line Crushing Consumables is a specialised segment that not only supplies customized services and wear-resistant components, but also offers a comprehensive suite of solutions to enhance the efficiency, reliability, and overall productivity of crushing operations throughout the entire product lifcycle.Your responsibilitiesCoordinate sales/ technical teams and go-to-market efforts for a specific Service LineManage/coordinate customers and their consumable throughout the product life cycle, improving aftermarket growth and increasing client base including technical visits, trials, and supportIdentify most suitable products/solutions based on ongoing customer and market assessment and support development of the aforesaid in alignment with GSLM & engineeringImplementing global Service Group strategy in the designated market incl.
all financial and operational aspects (like forecast, OI, CM, budgets, etc.
)Submit regular sales and product reports and ensure integrity within the company's CRM, ERP and other related systemsOwn all technical aspects of service line towards sales colleagues and clients (like training, health checks)Manage/coordinate with the proposal & engineering team the provision of accurate and timely quotationsSupport/own inventory levels in designated regions ensuring consumables availability in alignment with the GSLMWhat you bringMinimum of 5 years' experience in the relevant product line, service line or process equipment is essential.
Specific experience with consumable products is a plusDeep product and competitor' knowledge to develop effective sales strategies and objection-handling techniquesAbility to understand the economic drivers of the mine and provide support to optimize value generation and capable of communicating such complex concepts to customers in simple termsSkilled in collaboration with a broad range of stakeholder, from customers to organization leadersGood communication skills, written and spoken, along with strong reporting and presentation abilitiesAble to travel up to 75%, domestic and international travelMust be physically able to climb onto structures and stairs in industrial plants and minesCollege degree or equivalent experienceWhat we offerCompetitive benefit package including health, dental insurance optionsWork-life balance with a flexibility policy so you can focus on professional and personal prioritiesAn equal opportunity employer committed to creating a diverse and inclusive workplaceA global network of supportive colleagues and growth opportunities