Tier 2 Technical Support Peru

Job Description

Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours.

The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow professionally, master and practice industry-leading methodologies and tools, and be involved with the cutting-edge technology that's building the web of tomorrow.

Requirements

At least 2 years experience in Technical Support (Tier 1 or 2)

Experience with WordPress, HTML, CSS and JavaScript

Experience with web development and inspection tools


Knowledge of PHP and other coding languages an advantage

Knowledge of Web Applications

Experience with Web Servers and infrastructure, hosting, cloud and SaaS an advantage

Web Design / Development background an advantage

Ability to analyze and solve complex technical problems

Ability to fluently communicate complex technical ideas in English

Ability to break down and guide through a technical process

Ability to work under pressure