Zento Talent Solutions Sac Implementation Specialist

Shift: 9-6 pm CT, M-F

We are seeking a skilled Implementation Manager to join our growing organization and ensure our clients achieve their desired outcome during our product implementation. You should be familiar with CRM tools, preferably Hubspot, and have a strong understanding of Excel and Word. Top candidates will have an outstanding set of interpersonal skills with an affinity for excellent customer service.

What You'll Do

- Serve as the primary point of contact for clients starting their journey with the platform.
- Own and execute the client implementation journey from start to finish.
- Lead client kickoff meetings and regular project status meetings to drive projects forward.
- Manage project timelines, milestones,
and deliverables to ensure timely and successful implementations.
- Maintain accurate project documentation and update internal systems with project status and client information.
- Support the continuous improvement of implementation processes and methodologies.
- Work closely with cross-functional teams including sales, product development, and customer solutions to ensure alignment and successful project outcomes.

Who You Are

- You have a Bachelor's degree or equivalent work experience, with 3+ years of experience in client implementations, client success, client support, or a relevant role.
- You have experience in a SaaS environment.
- You have intermediate level knowledge of, and experience with, Microsoft Excel and Word.
- You are familiar with project management tools and processes.
- You are a self-starter, with strong time management and prioritization skills.
- You have strong communication and problem-solving skills.

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